Rivo is a Loyalty and Referral platform built for ShopifyPlus. Rivo allows you to create customized loyalty programs to create repeat customers.
By integrating your Rivo account with Listrak, customer data can seamlessly be incorporated to your marketing email and SMS programs. Get the most benefits out of your program by:
⬆️ Increase customer retention
📦 Increase revenue
📇 Acquire new customers
🎯 Gather valuable customer data
Automated Messages in Listrak
With your integrated data, you can use Listrak to automate your loyalty or survey initiative and drive continued engagement with the brand.
Campaign Types
Listrak receives data that supports the following types of triggers:
Customer activated their account
Customer signed up as an advocate (referral program)
Advocate statistics were updated or fetched
Customer was downgraded to a lower VIP tier
Customer was upgraded to a higher VIP tier
Customer’s VIP tier was updated
Customer’s loyalty profile was updated
Final reminder sent before points expire
Warning sent that points are close to expiring
Final reminder sent before a reward expires
Warning sent that a reward is close to expiring
Points were awarded (for an action/event)
Points awarded for customer's birthday
Customer redeemed points for a reward
Referral was completed (referee made a purchase/etc.)
Referral was marked ineligible
Referrer received a delayed reward (e.g. after purchase delay)
Someone signed up using a referral link
Referral invite was created/sent
Creating Automated Campaigns
The Listrak/Rivo integration is powered by webhooks that syncs data between the two platforms. Using Listrak's Custom Events, you can create customized journeys based on the data provided from Rivo. Your custom event can include data parameters such as loyalty tier, points expiration warning , and more. These data parameters can then be used to route contacts to different messaging, such as tier-specific creative.
In order to set up the campaign, you will need to create or gather the following assets:
Custom event for each campaign type
Email message creative for each message
SMS/MMS message copy
Integrating with Rivo
Contact your Listrak Account Manager to kickoff the process of integrating with Listrak using the REST API. You will need access to the login credentials to your Rivo account to integrate with Listrak.