To ensure a connection between Listrak and your Facebook Lead Ads, please verify the below applicable permissions in each of the specified areas of your Facebook Business Manager Settings. Log into your Facebook Business Manager account and ensure you're listed as an Admin for the page on each of the following areas. 

USERS

  1. Navigate to Users > People > Pages in the menu on the left-hand side of the screen.
  2. Ensure you're listed as a Page Admin for the applicable page.

ACCOUNTS

  1. Navigate to Accounts > Pages > People in the menu on the left-hand side of the screen.
  2. Search for the applicable page using the search box. For example, the name of your company.
  3. Ensure you're listed as a Page Admin for the applicable page.

INTEGRATIONS

  1. Navigate to Integrations > Leads Access in the menu on the left-hand side of the screen. 
  2. Search for the applicable page using the search box. For example, the name of your company.
  3. Ensure you're listed as a Page Admin for the applicable page.
  • NOTE: In order to have full access to Lead Ads (ex: ability to retrieve leads), not just onboarding Lead Ad Pages, please ensure you are set up as indicated above.

Please proceed to the below section if you are still experiencing trouble with admin permissions between Listrak Exchange and the Facebook Business Manager.

REGRANTING PERMISSIONS

It may be necessary to regrant permissions to Listrak by removing Listrak from the Business Integrations.

  1. Navigate to the Facebook Business Tools.
  2. Navigate to the Business Integrations Tab in the menu on the left-hand side of the screen.
  3. Click the corresponding checkbox to Listrak.
  4. Select Remove to temporarily remove Listrak's access.

You will need to regrant permissions to Listrak in the Business Integrations within Listrak Exchange. When logging into Facebook through Exchange, you should see the following screens to regrant access. If you're unsure how to connect with Listrak Exchange, click here.

  • NOTE: If you decide to review the permissions that are being set by opening the Choose what you allow menu option above, be sure not to remove access for any options. Listrak recommends not altering access to ensure Facebook Lead Ads connection remains intact.

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