COMING SOON!
The Listrak Client Support portal is a user-friendly platform that provides a streamlined way for you to submit, track, and manage your technical support requests. Whether you're reporting an issue or following up on an existing case, the portal offers real-time visibility into your support activity, ensuring faster resolutions and improved communication with our team.
How to set up your account
Click the set password link to create your password found in your Welcome to Listrak Client Support email
You will then be redirected to the Client Support portal login page
Enter your full name (first and last)
Enter a new strong password
Click Set password
Congratulations you can now access the portal!
How to submit a support ticket
Select the option that best suits your request
Upon selection, enter the details of your request in the form
Click Submit (at the bottom of the page) to enter your request
You will then see a summary of your request
The status will show as WAITING FOR SUPPORT
How to review all your Support tickets
Click the account icon in the upper right hand corner
Select Requests from the dropdown
This will display the list of all open Support requests including their statuses
Use the filter option to view by open or closed requests
To interact with a case, click the case link in the Reference column
Then add a comment and click save
