In order to send Shopify Transactional Messages through Listrak's Shopify Private app, you must upgrade your permissions to allow a different level of access to both Customers and Fulfillment for the Listrak integration.
If you are still using the Listrak Shopify Private App integration, we recommend upgrading to the Shopify Public App.
⚠️ All clients will be required to upgrade to the Shopify Public App by August 2024 to support Shopify's required transition to checkout extensibility.
If you wish to continue to use the Listrak Shopify Private App, you will have to update your Shopify Private App Admin API permissions:
Navigate to Shopify Admin > Apps and click the Manage private apps link near the bottom of the page
Click on the Private app name for the Listrak Private App
Change the Customers Admin API Permissions to "Read and write"
Change the Fulfillment Admin API Permissions to "Read access"
Click Save to apply the changes to these permissions
Confirm the changes by clicking Edit private app
