When launching Transactional Workflow campaigns you will need to disable the default Shopify transactional notifications. Disabling these notifications reduces the number of emails a customer will receive about their order.

Below are the two different methods to disable a Shopify transactional notification. The method used to disable these notifications will differ based on the type of notification.

Transactional Notifications Disabled by a Shopify Merchant Success Manager

The following transactional notifications are only able to be turned off by a Shopify Merchant Success Manager:

  • Customer Account Welcome
  • Order Confirmation
  • Order Canceled
  • Order Refund
  • Shipping Confirmation
  • Shipping Update

If working with the Listrak Professional Services team during implementation, please coordinate with your Listrak Project Manager and your Shopify Merchant Success Manager to ensure that these notifications are disabled immediately after enabling your Listrak Workflow.

Transactional Notifications Disabled in Settings

The following transactional notifications are able to be turned off from the Settings in your Shopify store:

  • Shipment Out for Delivery
  • Shipment Delivered

1. In your Shopify Account, click on the settings icon

2. Select the Notifications settings option

3. Uncheck the Out for delivery and Delivered checkboxes in the Shipping section

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