The List Health Dashboard makes it easy to monitor subscriber turnover over a specified date range, showing you the number of people joining and leaving your lists on a daily basis. Spikes in subscribers may indicate a successful promotion type, while a spike in unsubscribes may indicate a need to evaluate your email content.

📌 Monitor where new subscribers are coming from to fine tune your marketing efforts to maximize exposure.

To access the List Health Dashboard, in the navigation go to Dashboards > List Health Dashboard.

When navigating the List Health Dashboard, you can update the scope of data by filtering by date. Use the pre-built date options or the calendar icons to select the target dates. Update after you select your settings to update the dashboard.

The list health overview section displays KPIs (Key Performance Indicators), providing quick access to:

💡 The List Health Dashboard includes all types of subscribers, including list imports. To view net new traffic through your site update your date range to exclude any recent list imports.

The recent messages section contains a preview and high-level statistics of the 12 most recently sent broadcast messages from the selected list. The following statistics are available:

From this section, you can also click through on the icons to view message level reports, including geo-tracking, visual tracking, link tracking, message dashboard, and a full message preview. You can also click on the thumbnail to view the message dashboard.

A variety of graphs are available to switch between in different tabs to help you monitor list health over time.

💡 Clicking on the download button will download a PNG image that can be used in presentations or external reporting.

List size by method is a stacked bar chart categorizing new contacts by subscription method, including administrator, list import, subscriber, or list hygiene. This chart can be used to help identify where your contacts are subscribing and identify potential areas for improvement.

Clicking on a specific subscription method in the legend will remove it from the graph view. It may be helpful to remove existing contacts to drill down into your net new subscribers. Existing contacts are contacts who were subscribed to the list prior to the date in the reporting.

List delta is a bar chart showing growth or loss of subscribers in a specific timeframe so you can easily recognize spikes in new subscriptions or unsubscribers. Hover over a specific timeframe to see the delta for that time.

List delta by domain is a bar chart showing growth or loss of subscribers for each of your most popular domains. Subscriber and unsubscribers are reflected for each specific timeframe. Hover over a specific date or domain to see the delta for that group. Click on a specific domain in the legend to remove it from the graph.

Unsubscribers by method is a stacked bar chart showing unsubscribe methods, including bounces, opt-outs, list hygiene, abuse complaints, and invalids over your selected timeframe. Hover over the graph to see unsubscribes on a specific timeframe or click on a method in the legend to remove it from the graph.

Subscribes vs. unsubscribes is an area chart layering acquisition of subscribers and loss of unsubscribers over a specified date range. At a glance this provides a visual representation of your rate of churn over time.

The bounce report pie chart provides a quick view of the most common reasons your emails bounced during the selected during the selected timeframe, such as if a mailbox is full or an address is invalid. Understanding your bounce reasons can help you detect potential deliverability issues. Clicking the graph icon in the widget will open the Bounced Contacts report with additional details.

Internet service providers (ISPs) look closely at the number of abuse complaints received when determining the validity and deliverability of an email message. This pie chart details abuse complaints by ISP during the specified date range. This can help you identify problems with a specific domain to help improve deliverability. Clicking on the graph icon opens the abuse summary which provides further details on the date and domains associated with abuse complaints.

The top domains pie chart provides insights into the top domains to which you are sending during the selected timeframe. Understanding the top domains may guide your deliverability efforts and impact your segmentation strategy.

The contacts by email client pie chart provides a visual representation of the top email clients used by your subscriber base, including Chrome, Internet Explorer, Apple Mail, and others. This chart could impact your message design by designing mobile-first for the increase in mobile opens or change design elements based on what is supported in different email clients.

These two pie charts display subscribers by country and state, which are collected as your contacts open emails. This data can help you target your emails and potentially tailor content to different regions.

This pie chart shows you the top reasons contacts unsubscribed from your list, including subscribers that were automatically removed due to complaints, invalid addresses or during the list hygiene process. This provides an aggregate view of the data broken down in the Unsubs by Method bar chart.