You can use the Contacts Dashboard to view and maintain your subscribed and opted-out contacts. Access the Contacts Dashboard by navigating from the home menu to Contacts > View Contacts.
Page Navigation
Add Contacts: Enter a single contact phone number to subscribe or upload contacts in bulk.
Subscribed/Opted-Out: Displays a list of all contacts according to their subscription status.
Edit: Edit, unsubscribe, or ban a contact selected from the list.
Ban: Remove a contact from the short code list.
List Dropdown: Choose a list from the dropdown to display contacts that have opted into the selected list. (Defaults to show All Lists).
All Dropdown (on Opted-Out tab): Choose an opted-out method from the dropdown to display contacts that have been removed based on the selected reason.
Search: Search the contact list by a phone number.
Sort: Use this function to sort columns.
Show/Hide Column: Customize your grid with the areas you want to view.
Subscribed Contacts
The information below is available for contacts that have subscribed to your list. Opt-ins or subscribers are contacts that have been imported, subscribed via a form, or texted a keyword campaign to join a short code list.
Interested in learning more about the health of your SMS lists, read the SMS List Dashboard article.
Phone: A contact's mobile number that's subscribed.
Email: A contact's email address, if it was provided.
Subscribe Date: The date a contact subscribed to a list.
List Name: The list to which the contact is subscribed to.
Opted-Out Contacts
Opt-outs are unsubscribed short code contacts that have been removed via the default unsubscribe keyword, such as STOP, manually opted-out, or banned from the short code by an administrator.
Phone: A contact's mobile number that's subscribed.
Email: A contact's email address, if it was provided.
Opt-out Date: The date a contact opted-out.
Reason: The method or reason assigned to a contact that has been opted-out of the short code. Methods include:
▪️ Mobile Originated User (MO): Mobile Originated (MO) text message sent from a consumer's mobile device to (opt-in/opt-out) of a short code.
▪️ Delivery Failure: Assigned when Listrak receives information back from the delivery receipt indicating a phone number is no longer in use or service.
▪️ Opt-out: Assigned when a Listrak platform user removes a subscriber from the list via the Contacts page.
▪️ API: Assigned when the Unsubscribe Contact API is used to successfully unsubscribe someone from Listrak.
▪️ Import: Assigned when a Contact file is imported to Listrak used to opt-out contacts.
▪️ Deactivate: Assigned when a phone number is shared by carriers as numbers no longer associated with that carrier.
▪️ Banned: Assigned when a contact is permanently removed from all communication with the short code in Listrak.
View and Edit a Contact
You can view or edit a single contact's information by following the below steps:
Select a single contact checkbox.
Click Edit.
You can then edit the contact system profile fields, such as:
First and Last Name
Email Address
Birthday
Postal Code
You will also see the last time a contact received a broadcast message that contained compliance messaging. This date is based on the tracking you can enable when adding the compliance message when creating a broadcast SMS, MMS, or data acquisition message.
The custom fields tab allows you to edit any of the previously created custom fields for a contact. Click here to learn more about creating custom fields.
Lastly, view a 90-day snapshot of the recent conversation history for an individual contact.
