You can use the Contacts Dashboard to view and maintain your subscribed and opted-out contacts. Access the Contacts Dashboard by navigating from the home menu to Contacts > View Contacts.
Page Navigation
- Add Contacts: Enter a single contact phone number to subscribe or upload contacts in bulk.
- Subscribed/Opted-Out: Displays a list of all contacts according to their subscription status.
- Edit: Edit, unsubscribe, or ban a contact selected from the list.
- Ban: Remove a contact from the short code list.
- List Dropdown: Choose a list from the dropdown to display contacts that have opted into the selected list. (Defaults to show All Lists).
- All Dropdown (on Opted-Out tab): Choose an opted-out method from the dropdown to display contacts that have been removed based on the selected reason.
- Search: Search the contact list by a phone number.
- Sort: Use this function to sort columns.
- Show/Hide Column: Customize your grid with the areas you want to view.
Subscribed Contacts
The information below is available for contacts that have subscribed to your list. Opt-ins or subscribers are contacts that have been imported, subscribed via a form, or texted a keyword campaign to join a short code list.
Interested in learning more about the health of your SMS lists, read the SMS List Dashboard article.
- Phone: A contact's mobile number that's subscribed.
- Email: A contact's email address, if it was provided.
- Subscribe Date: The date a contact subscribed to a list.
- List Name: The list to which the contact is subscribed to.
Opted-Out Contacts
Opt-outs are unsubscribed short code contacts that have been removed via the default unsubscribe keyword, such as STOP, manually opted-out, or banned from the short code by an administrator.
- Phone: A contact's mobile number that's subscribed.
- Email: A contact's email address, if it was provided.
- Opt-out Date: The date a contact opted-out.
- Reason: The method or reason assigned to a contact that has been opted-out of the short code. Methods include:
▪️ Mobile Originated User (MO): Mobile Originated (MO) text message sent from a consumer's mobile device to (opt-in/opt-out) of a short code.
▪️ Delivery Failure: Assigned when Listrak receives information back from the delivery receipt indicating a phone number is no longer in use or service.
▪️ Opt-out: Assigned when a Listrak platform user removes a subscriber from the list via the Contacts page.
▪️ API: Assigned when the Unsubscribe Contact API is used to successfully unsubscribe someone from Listrak.
▪️ Import: Assigned when a Contact file is imported to Listrak used to opt-out contacts.
▪️ Deactivate: Assigned when a phone number is shared by carriers as numbers no longer associated with that carrier.
▪️ Banned: Assigned when a contact is permanently removed from all communication with the short code in Listrak.
Edit a Contact
You can edit a single contact's information by following the below steps:
- Select a single contact checkbox.
- Click Edit.
You can then edit the contact profile fields, such as:
- First and Last Name
- Email Address
- Birthday
- Postal Code
The custom fields tab allows you to edit any of the previously created custom fields for a contact. Click here to learn more about creating custom fields.
Lastly, view a 90-day snapshot of the recent conversation history for an individual contact.
