You can use the Contacts Dashboard to view and maintain your subscribed and opted-out contacts. Access the Contacts Dashboard by navigating from the home menu to Contacts.
NAVIGATION
- Add Contacts: Enter a single contact phone number to subscribe or upload contacts in bulk.
- Show/Hide Column: Customize your grid with the areas you want to view.
- Subscribed/Opted-Out: Displays a list of all contacts according to their subscription status.
- Sort: Use this function to sort columns.
- Search: Search the contact list a by phone number.
- Edit: Edit, unsubscribe, or ban a contact selected from the list.
- List: A filter that displays contacts that have opted into the list.
SUBSCRIBED CONTACTS
The information below is available for contacts that have subscribed to your list. Opt-ins or subscribers are contacts that have been imported, subscribed via a form, or texted a keyword campaign to join a short code list.
- Phone: A contact's mobile number that's subscribed.
- Email: A contact's email address, if it was provided.
- Subscribe Date: The date a contact subscribed to a list.
- List Name: The list to which the contact is subscribed to.
OPTED-OUT CONTACTS
Opt-outs are unsubscribed short code contacts that have been removed via the default unsubscribe keyword, such as STOP, manually opted-out, or banned from the short code by an administrator.
- Phone: A contact's mobile number that's subscribed.
- Email: A contact's email address, if subscribed.
- Opt-out Date: The date a contact opted-out.
- Reason: The method by which a contact opted-out.
EDITING A CONTACT
You can edit a single contacts information by following the below steps:
- Select a single contact checkbox.
- Click Edit.
You can then edit the contact profile fields, such as:
- First and Last Name
- Email Address
- Birthday
- Postal Code
The custom fields tab allows you to edit any of the previously created custom fields for a contact. Click here to learn more about creating custom fields.
Lastly, view a 90-day snapshot of the recent conversation history for an individual contact.
