Skip to main content

Getting Started with Listrak's Client Support Portal

Learn how to setup your account and submit a support request in Listrak's Client Support portal

Updated over a week ago

The Listrak Client Support portal is a user-friendly platform that provides a streamlined way for you to submit, track, and manage your technical support requests. Whether you're reporting an issue or following up on an existing case, the portal offers real-time visibility into your support activity, ensuring faster resolutions and improved communication with our team.

How to set up your account

  • Click the set password link to create your password found in your Welcome to Listrak Client Support email

  • You will then be redirected to the Client Support portal login page

  • Enter your full name (first and last)

  • Enter a new strong password

  • Click Set password

Congratulations you can now access the portal!

Trouble Signing In?

Please reach out to your Account Manager, email us at [email protected], or call

(877) 362-4556 ext. 1 for assistance.

How to submit a support ticket

  • Select the option that best suits your request

  • Upon selection, enter the details of your request in the form

  • Click Submit (at the bottom of the page) to enter your request

  • You will then see a summary of your request

  • The status will show as WAITING FOR SUPPORT

How to review all your Support tickets

  • Click the account icon in the upper right hand corner

  • Select Requests from the dropdown

  • This will display the list of all open Support requests including their statuses

    • Use the filter option to view by open or closed requests

  • To interact with a case, click the case link in the Reference column

  • Then add a comment and click save


Resetting Your Password

You can reset your portal password at any time by following these steps.

  1. Add your email address associated with your account.

  2. On the next page, click Forgot Password.

  3. Follow the prompt to reset your password.

Did this answer your question?