Workflow message reporting is available in the Workflow channel within the Listrak Platform.
Navigate to the Workflow Channel
- Click the Listrak logo
- Select Workflow from the drop-down
Viewing Message Reporting
Once in the workflow channel you can view message-level reporting for any message sent using Workflow.
- Navigate to Analytics
- Select Message Summary
Metrics such as the Workflow name and how many messages have been sent will appear in the Message Summary. Both Email and SMS messages are in this report.
Use the date picker to select metrics for a specific time frame. Use the Show/Hide Columns feature to display the columns most relevant to your reporting goal.
Use the Export feature to download the Message Summary report as an Excel file. All columns are exported, including hidden ones. The exported data reflects the date range selected for the report, with the date range identified in the file name of the exported report.