Form Building

Click on a feature to learn how to build from scratch or edit a templated form.

How to add a new form and configure profile fields
How to make creative changes to an existing form
How to update the field settings on a form

Add a New Form and Configure Profile Fields

A form is added to capture new subscribers to the email and/or SMS marketing programs. The form can also be used to gather other valuable pieces of information about new subscribers such as name, location, birthdates or other custom profile data.

⚠️ Note that setting up the form is slightly different depending on the version of the platform you are using. Follow the steps in the for the applicable version of the platform.

NextGen Platform Configurations

Start by dragging a Form Content element onto the canvas, then click Edit Form. Complete the steps below to create the form.

Form Fields

By default, the Form will include the Email channel field.
1. To configure the optional Field Settings click Email Address under the Fields column. Changing the Placeholder text is only configurable option.
To add the SMS channel select Phone Number from the dropdown. To configure, click Phone Number to open the Field Settings.
1. It is required to select a preconfigured List Subscription Campaign from the dropdown.
2. Changing the Placeholder text is the other configurable option.

Additional fields can be added to the form that can be used to collect data about a contact. To add an additional field, follow the steps below:

Click the Add Field dropdown menu.
Select an existing profile field.
1. Types include text, checkboxes, dates and radio buttons. The format the data is collected in is based on the the data type selected when the field is created. Learn more about email field types.
  ⚠️ Note to use radio buttons in the form the profile field format MUST be a text field.
Click the field name to configure the Field Settings. Options include:
1. Add placeholder text.
  1. Type the value in the input field.
2. Make the field a requirement or hide the field in the form.
  1. Check the box next to either option to enable.
3. Display Settings (ONLY used with a text field.) This gives you the option to collect the form data in a single text field or display as a radio button. Use radio buttons to easily manage the format of the collected data.
4. Click Delete to remove, if necessary.
Repeat steps 1-3 to add multiple fields to the form.
Click Next to configure the Form Actions.

💡 Helpful Form Building Tips:

Once the SMS channel has been configured, the option to Delete Email will appear in the Field Settings of the Email Address form field.
There must be at least ONE channel capture field per form.
At least one primary identifier field must be present on every form.
The format the data is collected in is based on the the data type selected when the field is created. Learn more about email field types.
Note to use radio buttons in the form the profile field format MUST be a text field.
- Add up to 10 options when using the radio buttons.
Example when using Text fields vs Text fields as a radio button:

Text Field	Radio Button

Form Actions

Select what the visitor will experience after submitting the form, choose from one of the following options:

Form Actions

Go to Next Step: Sends the visitor to the next step in the Experience when they submit the form.
Go to URL: Sends the visitor to the specific user provided URL value when the submit the form.
Close Popup: Closes the popup and ends the experience for the visitor when they submit the form.

Subscription Settings - (optional)

Override Unsubscribe: enabling this will allow contacts to resubscribe to a list they have previously unsubscribed from.
Click Apply to configure the Form.

Classic Platform Configurations

Start by dragging a Form Content element onto the canvas, then click Edit Form. Complete the steps below to create the form.

Subscription Settings

Select the Channel - You can multi-select to subscribe visitors to both the email and SMS programs.
1. Email Channel:
  1. Select the List the user will be subscriber to.
  2. Choose to Override Unsubscribe (optional) - enabling this will allow contacts to resubscribe to a list they have previously unsubscribed from.
  3. Enter the Redirect URL link.
2. SMS Channel:
  1. Select the List Subscription Campaign the form will be connected to.
  2. Enter the Redirect URL link.
Click Next to move to the next step.

Form Fields - optional

Additional fields can be added to the form that can be used to collect data about a contact. To add an additional field, follow the steps below:

Click the Add Field dropdown menu.
Select an existing profile field.
1. The format the data is collected in is based on the the data type selected when the field is created. Learn more about email and SMS field types.
Click the field name to configure the Field Settings. Options include:
1. Add placeholder text.
  1. Type the value in the input field.
2. Make the field a requirement or hide the field in the form.
  1. Check the box next to either option to enable.
3. Display Settings (ONLY used with a text field.) This gives you the option to collect the form data in a single text field or display as a radio button. Use radio buttons to easily manage the format of the collected data.
4. Field Mapping - this is used to map the collected data to a profile field on one or both channels. For example, if you selected both channels (email and SMS) and you want to collect 'birthday' it would be ideal to add that profile data to both channels.
  1. Under each channel's dropdown menu, select the profile field the data will be stored in.
5. Click Delete to remove, if necessary.
Repeat steps 1-3 to add multiple fields to the form.
Click Next to configure the Form Actions.

💡 Helpful Form Building Tips:

Once the SMS channel has been configured, the option to Delete Email will appear in the Field Settings of the Email Address form field.
There must be at least ONE channel capture field per form.
At least one primary identifier field must be present on every form.
📑 Need to create a field first? Learn how to create email and SMS profile fields.
The form fields are grouped by channel.
Form mapping will allow a field to be mapped to both channels (Email and SMS) in a single form.
Note to use radio buttons in the form the profile field format MUST be a text field.
- Add up to 10 options when using the radio buttons.
Example when using Text fields vs Text fields as a radio button:

Text Field	Radio Button

Form Actions

Select what the visitor will experience after submitting the form, choose from one of the following options:

Go to Next Step: Sends the visitor to the next step in the Experience when they submit the form.
Go to URL: Sends the visitor to the specific user provided URL value when the submit the form.
Close Popup: Closes the popup and ends the experience for the visitor when they submit the form.

Make Creative Updates/Edits to an Existing Form

Click Edit on the popup element on the Experience's canvas.
Click the form element within the design to open the content property panel.
Select from the various options to make creative updates to the form such as managing the form width, alignment, font styles, form elements (fields, labels and button) and overall block properties.

Update the Field Settings on an Existing Form

Click Edit on the popup element on the Experience's canvas.
Click the form element within the design to open the content property panel.
Click Edit Form in the property panel to open the form settings popup.
Repeat the steps in the form configuration section to make changes to the form settings.