Accessing the Media Library
📌 To access the main media library page, navigate to Content > Media Library.
💡 You can also access the media library and complete any of the actions described below directly in the Listrak Composer interface.
Can't find something? Revert back using the Return to Classic button in the bottom right corner of the Media Library. You can revert to the Classic view until April 27, 2026.
Changing the View
The file tree will appear on the left side of the media library. You can use the file tree view to navigate between folders or collapse the tree using the first icon in the navigation row (highlighted in green below).
When you click on a folder, the sub-folders and/or any files in the folder will appear in the main section of library.
You can change how the items in a folder are displayed by clicking on an icon (highlighted in yellow):
Four Square Icon: Sorts the items in a card view allowing you to see larger image previews.
Bulleted List Icon: Sorts the items in a list view allowing you to view more items at once.
Clock Icon: Sorts items in a card format based on the date they were uploaded to the media library.
Sorting Media Library Assets
Once you have selected a folder, you can also sort the assets in the folders (highlighted in purple).
Sort By: The first drop-down allows you to sort by different asset variables.
Name: Alphabetize the results by file name.
Date: Sort files by the date they were added to the folder with the most recent files at the top.
Size: Sort the files by their overall size with the largest files at the top.
Type: Sort the items in the folder by the file type.
Folders: Displays any sub-folders of the main folder. These are displayed based on the order they appear in the file tree.
Text: Displays an .txt file assets in the folder.
Web: Displays any .html files in the folder.
Images: Displays any image files including .jpg, .png and .gif files in the folder.
Calendars: Displays any calendar invite files in the folder.
Upload Date: Sort the items in the folder by when the item to the folder.
Any Time: Includes all files in the folder.
Today: Includes files added to the folder today.
Last 7 Days: Includes files added to the folder in the last week.
Last 30 Days: Includes files added to the folder in the last 30 days.
Managing Assets
The media library includes 25 MB of storage space and 3 GB of data transfer by default. The current disk usage can be seen in the top left-hand side of the media library.
💡 Contact your account manager to discuss adding additional storage space to your library.
Add a New Folder: You can add a subfolder to any existing folder. Once you have clicked on the existing folder, click the Add Folder button at the top right.
⚠️ A folder can store up to 1,500 individual files. Create subfolders to store any additional files.
Add New Files: Click Upload in the top right to add a single file or multiple files to the folder you have selected. Single or multi-select files from your computer's file manager.
💡 You can see the status of the upload at the bottom right.
Conflict Warning System: If a newly uploaded file contains the same name as an existing file in the folder you have the following options:
Rename: Edit the name of the newly uploaded file so it does not overwrite the existing file.
Overwrite: Replace the existing file with the new file.
⚠️ Any emails referencing the old file will now show the new image file. The replacement may not show immediately depending on the browser or inbox cache settings.
Skip: Do nothing with the new file which will not be processed.
Edit File Properties: Click on the 3 dots of the file you would like to edit (at the top of the card view or the end of the row in the file view).
Preview: Opens the details about the file including the file path, file size, file name, and upload date.
Rename: Edit the name of the file that displays.
Move To: Change the location of the file to a previously-created folder.
Download: Download the asset file.
Delete: Delete the asset file. Any deleted file can be restored from the deleted folder within 30 days of the deletion date.
Link Icon: Copy the media URL path to reference the image elsewhere.
Manage Multiple Assets
Select multiple files by checking the box for the items you want to manage. Click the Download, Move To, or Delete at the top of the file view to complete the action for multiple files.
Additional Properties on the Image Preview
On the image preview screen, you can view additional properties.
Media URL: The path referenced in an email or other assets when an image is inserted.
⚠️ If a file is moved, the media URL will change and the image will no longer appear in the email.
File Name: The name of the file when it was uploaded. Hover at the end of file name to rename the image.
⚠️ If the image name is changed it will change the media URL.
Size: The weight of the file.
💡 If a file is large, an orange warning indicator will appear next to the file size. Click on the icon to optimize the image by reducing the file size (if desired).
Dimension: Displays the size of the raw image. Images will proportionally shrink when added to Composer (if needed).
Uploaded: The date the file was added to the folder. This can be used in file filtering.
Open in New Tab: Open the image file path in a new website tab.
Download: Download the asset file.
Copy URL: Copy the media URL path to reference the image elsewhere.
Best Practices for Managing Media at Listrak
Folder and file names should not include spaces. Use characters such as underscores or use camel case to name assets.
The My Media folder is only accessible to a single user. If other users may need to add images to an email, add them to the Shared Media folder.
Once an image has been inserted into a message Do Not move the file or update the file name. This will break the referenced media URL and the image will no longer display. You would need to re-insert the image into the message for it to display and reference the new media URL.
The chart below displays the media types that can be stored in the media library.
.asc | .hlp | .ics | .tif | .bmp | |
.htm | .svg | .png | .tiff | .faq | .html |
.jpg | .jpeg | .rtf | .txt | .gif | .ico |
.oft | .text |
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