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Predictive Analytics Playbook Breakdown

Updated over a year ago

Email Broadcast

  1. Another Round for the Engaged

    • Action: Send more frequently to contacts Likely To Open/Buy; twice per day or throughout the week

    • Impact: Added Revenue on standard broadcast campaigns, higher Engagement

  2. Go Beyond the Wall

    • Action: Likely to Buy/Open into your active contacts regardless of last open date

    • Impact: Increase Revenue from broadcast campaigns without harming deliverability

  3. Margin Saver

    • Action: Suppress Full-Price Buyers from promotional campaigns, send new arrivals instead

    • Impact: Increase Profit margin by Reducing Coupon usage

  4. Penny Saved, Penny Earned

    • Action: Stop sending broadcasts to contacts Least Likely To Open or that are Likely To Unsubscribe

    • Impact: Reduce message volume costs with minimal impacts to Revenue

  5. Find Your Lost Contact on Facebook

    • Action: Advertise to custom audiences of disengaged email contacts that are Likely To Buy

    • Impact: Acquire New Customers and increase Returning Shoppers

  6. Save Your Coupons

    • Action: Use dynamic content to suppress coupon codes for Likely To Buy or Full-Price Buyers

    • Impact: Increase Profit by preserving Margin on customers likely to buy at full-price

  7. Take Another Shop

    • Action: Use multi-pass to send to contacts that are Likely To Open

    • Impact: Prevent damage to Deliverability and increase campaign Revenue

  8. Subject Line Test Gauntlet

    • Action: Build out a subject line testing plan to optimize for contacts who are Likely To Unsubscribe

    • Impact: Reduced Unsubscribe Rate and improved Engagement metrics

  9. Failure to Launch

    • Action: Be mindful when announcing product lines, target contacts using Product Affinity* to boost results

    • Impact: Increased Revenue and Engagement for product category specific campaigns

  10. That’s What I Like

    • Action: Use dynamic content and Product Affinity* to show relevant content to everyone

    • Impact: Increased Engagement with a reduction in Unsubscribes

*Product Affinity is ONLY available with CRM package


Email Recurring Automated Broadcast Campaigns

  1. Proactive Customer Service

    • Action: Set up a recurring message series for Likely To Unsubscribe contacts to learn and improve your strategy

    • Impact: Improved Engagement for your entire list, reduction in Unsubscribe Rate

  2. Bespoke Churn Prevention

    • Action: Recurring campaign to customers with a Predicted Lifecycle Stage – at Risk

    • Impact: Increase Repeat Buyers and grow customer LTV

  3. Back from the Brink

    • Action: Recurring campaign to customers with a Predicted Lifecycle Stage – Churned

    • Impact: Boost Retention Rate by reactivating customers thought to be lost


Email Automated Campaigns (Conductor)

  1. Just Browsing Some More

    • Action: Add more messages to browse abandonment series for shoppers Most Likely To Buy

    • Impact: Improved Conversion Rate and increased campaign Revenue

  2. Say Thank You Again

    • Action: Build a thank you message series for customers Likely To Buy and high Predicted Future Spend

    • Impact: Increase Repeat Buyers and boost overall customer LTV

  3. Ramp-Up Replenishment

    • Action: Suppress coupons to Full-Price Buyers, extend the series for contacts most Likely To Buy

    • Impact: Higher LTV and improved Retention Rate for subscription customers


Listrak Exchange

  1. Programmatic for PLV

    • Action: Export customers in top 10% Predicted Future Spend for display ad lookalikes

    • Impact: Improve ROI on advertising, improve quality of New Customers

  2. Cross-Channel Chess Match

    • Action: Create custom audience of Likely To Unsubscribe on paid search/social

    • Impact: Reduce unsubscribe Rate and increase chances of Conversion

  3. Find Doppelgangers

    • Action: Build lookalike audiences on paid search/social of customers in the top 95th percentile Predicted Future Spent

    • Impact: Better Conversion Rate on acquisition campaigns, higher customer LTV

  4. Awaken Unsubscribes

    • Action: Grab unsubscribed contacts with high Predicted Future Spend for paid search/social retargeting

    • Impact: Boost Retention Rate and increase customer LTV

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