Listrak's new event listening service allows you to create transactional messaging campaigns powered by Journey Hub. Messages can be easily personalized using the provided personalization tags for both the email and SMS channel. Below are the personalization tags that can be included in a transactional Order Refund message. Multiple order refund messages can be sent for a single order if items are refunded separately. When displaying products in an email only the refunded items will appear.

This functionality is only available for Shopify Plus customers at this time.

When creating a message in Listrak Composer, you can use the Composer Order Items Block, to quickly design your email. Learn more about these Composer design blocks or select the variables from the Personalization dropdown in the Text element toolbar.

The available tags will be based on the selected entry event when creating the journey. Personalization variables for links specific to entry event will also be available when adding a link to any Composer content element. Any tracking applied to an email or SMS message will be appended to variable tags that include links.

Order Refund Date: The date and time the order was refunded, e.g. 05/30/2009 3:34 PM. Note: Formatting is not yet available.

Order Refund Description: Description of the refund.

Order Refund Total: Total amount refunded to the customer.

Note: Currency variables don't include the unit, such as $ or £. These need to be manually inserted in front of the tag.

Order Number: Unique number of the order, e.g. 1004, without a prefix or suffix, such as #.

Order Name: Generated by combining the order number with the order prefix and suffix configured in the settings, e.g. EN1004-A, where "EN" is the prefix and "-A" is the suffix.

Order Link: The link URL to the order status page for an order.

Order Date: The date and time the customer created the order, e.g. 05/30/2009 3:34 PM. Note: Formatting is not yet available.

Order Total: The total price of the order (subtotal + shipping price - discount amount + tax price).

Note: Currency variables don't include the unit, such as $ or £. These need to be manually inserted in front of the tag.

Order Subtotal: Sum of the order's line-item prices after any line-item discount or cart discount has been deducted. The subtotal doesn't include taxes (unless taxes are included in the prices) or shipping costs.

Order Tax Price: The combined taxes of all the items in the order.

Order Shipping Price: The shipping price.

Order Discount Amount: Amount of the discounts applied to the order. Note: A default value can be displayed when the order doesn't include a discount.

Order Discount Description: The coupon code, or user-friendly description. Note: If multiple discounts were applied, only the first discount description will be displayed.

Order Discount Total: Total of all discounts applied to the order and order items.

Order Payment Method: The credit card company, or a user-friendly description.

Order Payment Method Detail: The last 4 digits of credit card, or additional information about the payment.

Order Email Address: The email associated with the order.

Order Phone: The phone number associated with the order.

Order Billing First Name: Returns the value of the First Name field of the billing address.

Order Billing Last Name: Returns the value of the Last Name field of the billing address.

Order Billing Phone: Returns the value of the Phone field of the billing address.

Order Billing Address 1: Returns the value of the Address1 field of the billing address.

Order Billing Address 2: Returns the value of the Address2 field of the billing address.

Order Billing City: Returns the value of the City field of the billing address.

Order Billing State/Region: Returns the value of the State/Region field of the billing address.

Order Billing Zip/Postal Code: Returns the value of the Zip/Postal Code field of the billing address.

Order Billing Country: Returns the value of the Country field of the billing address.

Order Shipping First Name: Returns the value of the First Name field of the shipping address.

Order Shipping Last Name: Returns the value of the Last Name field of the shipping address.

Order Shipping Phone: Returns the value of the Phone field of the shipping address.

Order Shipping Address 1: Returns the value of the Address1 field of the shipping address.

Order Shipping Address 2: Returns the value of the Address2 field of the shipping address.

Order Shipping City: Returns the value of the City field of the shipping address.

Order Shipping State/Region: Returns the value of the State/Region field of the shipping address.

Order Shipping Zip/Postal Code: Returns the value of the Zip/Postal Code field of the shipping address.

Order Shipping Country: Returns the value of the Country field of the shipping address.

Order Shipping Method: Returns the value of the service in which the customer will receive their order.