These mobile terms and conditions can be placed on your website as part of your other terms and conditions to cover your mobile program.
💡 Replace the content that is bolded and italicized with your specific program information.
The information provided herein is for general informational purposes only and does not, and is not intended to, constitute legal advice. Please consult your own legal counsel for legal advice.
[INSERT BRAND NAME]
Mobile Terms & Conditions
[INSERT BRAND NAME] offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by text message (the "Service") on [INSERT NUMBER]. [REMOVE THIS SECTION IF YOU DO NOT HAVE A TRANSACTIONAL SMS PROGRAM] Customers may also sign up to receive order, shipping, and delivery notifications by SMS message (the "Service") on [INSERT NUMBER]. By participating in the Service, you are agreeing to these Terms and to the [INSERT PRIVACY POLICY LINK].
[INSERT BRAND NAME] is headquartered at [INSERT HEADQUARTERS ADDRESS] and may send text messages from this address [or other locations, including [INSERT OTHER ADDRESSES]].
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. Only United States mobile numbers are eligible to participate. You may not enroll if you are under [INSERT 18 OR 21 DEPENDING ON VERTICAL] years old. Before the Service will start, you will need to agree to these Terms. [INSERT BRAND NAME] reserves the right to stop offering the Service at any time with or without notice. [INSERT BRAND NAME] also reserves the right to change the short code, phone number, or RCS agent from which messages are sent, and we will notify you when we do so.
By opting into the Service, you:
A. Authorize [INSERT BRAND NAME] to send recurring text messages, which may be automated or AI-generated, to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in) at any time and frequency.
B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, [INSERT CUSTOMER SERVICE CONTACT INFO CONTAINED IN HELP MESSAGE]. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service on [INSERT NUMBER], the timing and frequency of messages may vary based on your interactions and initiated texts. You may receive alerts about: [Adjust Below As Needed]
A. Sale promotions
B. Event information
C. Product launch announcements
D. Cart reminders
E. Back in stock alerts
F. Price drop alerts
G. Low inventory alerts
[REMOVE THIS SECTION IF YOU DO NOT HAVE A TRANSACTIONAL SMS PROGRAM] Once you affirm your choice to opt-in to the Service on [INSERT NUMBER], your message frequency may vary based on your interactions and initiated texts. You may receive alerts about: [Adjust Below As Needed]
A. An order has been placed
B. An order has been shipped
C. An order has been delivered
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. [INSERT BRAND NAME] may add or remove any wireless carrier from the Service at any time without notice. [INSERT BRAND NAME] and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from [INSERT BRAND NAME], text the word STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to [INSERT ALL NUMBERS] any time or reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any of the text messages you have received from [INSERT BRAND NAME]. You can also contact us at [INSERT WEBSITE AND/OR TELEPHONE NUMBER PROVIDED TO PROCESS OPT-OUT REQUESTS.] These are the exclusive methods for opting out. After opting out, you will receive one additional message confirming that your request has been processed.
Questions
You can text HELP for help at any time to [INSERT ALL NUMBERS]. This will provide you with [INSERT CUSTOMER SERVICE CONTACT INFO THAT WILL BE INCLUDED IN HELP MESSAGE – MUST BE TOLL FREE NUMBER AND/OR A CUSTOMER SERVICE EMAIL ADDRESS. A LINK TO A CUSTOMER SERVICE SUPPORT WEB PAGE MAY BE INCLUDED AS A SECOND OPTION]. You can also contact us at [INSERT CUSTOMER SERVICE MAILING ADDRESS, IF NECESSARY].
Changes to Terms
These Mobile Terms and Conditions are subject to change at any time without notice.