You can use the Contacts Dashboard to view and maintain your subscribed and opted-out contacts. Access the Contacts Dashboard by navigating from the home menu to Contacts.

NAVIGATION

  • Add Contacts: Enter a single contact phone number to subscribe or upload contacts in bulk.
  • Show/Hide Column: Customize your grid with the areas you want to view.
  • Subscribed/Opted-Out: Displays a list of all contacts according to their subscription status.
  • Sort: Use this function to sort columns.
  • Search: Search the contact list a by phone number.
  • Edit: Edit, unsubscribe, or ban a contact selected from the list.
  • List: A filter that displays contacts that have opted into the list.

SUBSCRIBED CONTACTS

The information below is available for contacts that have subscribed to your list. Opt-ins or subscribers are contacts that have been imported, subscribed via a form, or texted a keyword campaign to join a short code list.

  • Phone: A contact's mobile number that's subscribed.
  • Email: A contact's email address, if it was provided.
  • Subscribe Date: The date a contact subscribed to a list.
  • List Name: The list to which the contact is subscribed to.

OPTED-OUT CONTACTS

Opt-outs are unsubscribed short code contacts that have been removed via the default unsubscribe keyword, such as STOP, manually opted-out, or banned from the short code by an administrator.

  • Phone: A contact's mobile number that's subscribed.
  • Email: A contact's email address, if subscribed.
  • Opt-out Date: The date a contact opted-out.
  • Reason: The method by which a contact opted-out.

EDITING A CONTACT

You can edit a single contacts information by following the below steps:

  1. Select a single contact checkbox.
  2. Click Edit.

You can then edit the contact profile fields, such as:

  • First and Last Name
  • Email Address
  • Birthday
  • Postal Code

The custom fields tab allows you to edit any of the previously created custom fields for a contact. Click here to learn more about creating custom fields.

Lastly, view a 90-day snapshot of the recent conversation history for an individual contact.

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