Follow the below steps to create either a Price Drop or Back-in-Stock Alert in the Listrak application.

1. Navigate from the home menu to Retail Solutions.
2. Go to Alerts.
3. Then Settings

CREATING AN ALERT

1. Click New Alert

ALERT SETTINGS 

You'll be taken to the alerts setting page where you can specify options for your alert.

1. Enter a Name for your alert.
2. Choose an Alert Type. You can use "Back in Stock," "Price Drop," or "Low Inventory."
3. Choose an Action for your alert.

  • Sign-up: A user directly signs up using their email address to receive an alert when the product is back in stock. This type of intent is used only for Back-in-Stock Alerts. 
  • Browse: A user is signed up to receive an alert based on their browse activity. This type of intent is used successfully for Back-in-Stock, Price Drop Alerts, and Low Inventory. 

4. Choose the applicable List from the drop-down menu. We suggest you use a separate Alerts list. 

TIP: If you don't already have an Alerts list set up, read Create a New List to learn how. 

5. Enter a Quantity Threshold. This is the number of items that must be in stock before the Back-in-Stock Alert is deployed.
6. Select an External Event to associate your alert with from the drop-down menu.

TIP: If your even does not exist, create a new event by clicking Create New.

7. Enter an Alert Definition Code for your alert.

NOTE: This only applies to alerts where sign-up is required. The purpose is to identify the alert within a form on your site. We suggest using "PA" for product available.

8. Select a Subscription Event to associate a sign-up event with your alert.
9. Click to select the check box if you'd like to Enable Follow-up Reminders. If the product chosen by the customer does not meet the configured criteria type, a follow-up reminder can be sent to offer alternative products or incentives for completing a purchase. Select an External Event to associate with the follow-up reminder. 

NOTE: This option is only available for alerts that utilize the Sign-up Action.

10. Click to select the checkbox if you'd like to Enable Discontinued Products. If a product is discontinued, Listrak can send a message providing alternative purchase options for any customer waiting for a Back-in-Stock Alerts. Select an External Event to associate with the discontinued product message.

NOTE: This option is only available for alerts that utilize the Sign-up Action.

11. Click Save to save your alert. 

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