You have the ability to require approval from a specified user or users prior to sending messages or publishing conversations. This feature is specific to the list and can be managed using list settings. It is important to note that the message approval function is not available for recurring messages. 

  1. Navigate from the home menu to Manage.
  2. Go to Lists.
  3. Click the three dots on the right-hand side of a list.
  4. Click Settings
  5. Navigate to the message approval section. 
  6. Select Yes to "Require approval for all sends and conversations?"
  7. Select your designated approvers using a checkbox next to their usernames.
  8. Scroll to the bottom of the page and click Commit Changes.

THE APPROVAL PROCESS

When a user is creating an email that requires approval, the message must be scheduled for a future date. The immediate send option is grayed out on the authoring page. When the message is ready to be submitted to the approver, the non-approver can add notes to the submission in the notes area.

The notes will be shown as part of the notification email sent to approvers and in the message approval history. The Schedule to Send button is replaced with a Submit for Approval button.

SUBMITTING A MESSAGE FOR APPROVAL

  1. Click the Submit for Approval button and you'll be taken to the confirmation screen. The confirmation screen will include the Branding and Authentication Audit and the MultiPass sections.
  2. Add approval notes as needed in the Notes section. These will be sent to the approver in the notification. 
  3. Click the Submit for Approval button on the confirmation screen. A confirmation message will appear.

Messages pending approval will be shown with the Pending Approval icon. If edits to the message are required before it has been approved, click on the subject line to be taken back to the authoring page. After making the changes, the message will need to be resubmitted for approval. That is also the process if the scheduled date or time needs to be changed.

As a message goes through the approval process, a history is kept showing the notes and approval actions that have been taken. The history is displayed in the notification emails and under the Notes section of the authoring page.

APPROVING A MESSAGE

When a message is submitted for approval, a notification email is sent to all the approver(s) chosen. The notification email will display the approval history and notes, as well as a preview of the message rendered with personalized content where appropriate. If the approver is not actually subscribed to the list, default content would be shown. 

  1. Click the approval link to log into Listrak to approve the message.
  2. Make edits to the message as needed. You can also add comments in the notes section for the author or non-approver to see.
  3. Click Approve Message (or Deny Message). 

Upon approval or denial, the non-approver requesting approval will receive a notification message with the approver's actions and any notes. If a MultiPass message was requested, it will be created once the original message has been approved.

NOTE: Once a message has been approved, it can be subsequently denied when it is in the scheduled state. If a MultiPass was enabled for an approved message, and the parent message is subsequently denied after the MultiPass was created, the MuiltiPass message will be deleted from the system. Also if a non-approver modifies an approved message with a MultiPass message and resubmits for approval, the MultiPass will be deleted. If a message in the scheduled state is modified by a non-approver, it will revert back to the pending approval state and the approval process will continue.

Did this answer your question?