Use the Contacts Dashboard to view and maintain your reachable and unreachable users. Access the Contacts Dashboard by navigating from the home menu to Contacts.
⚠️ Contacts will appear in the Contacts Dashboard after you have used Listrak's SDK to push an update. Contacts are added to Listrak after they have opened a version of the app that uses Listrak's SDK.
NAVIGATION
Show/Hide Columns: Customize your grid with the areas you want to view.
Reachable/Unreachable: Displays a list of contacts according to their subscription status.
Search: Search for a contact by phone number, device, or email address.
Edit: Edit contact details such as a name, email address, birthday, and zip code.
REACHABLE
A reachable user is a contact who is a contact who's downloaded your app, and is actively receiving/allowing push notifications.
Device ID: A unique identifier of a handset.
Email: A contact's email address.
Phone: A contact's mobile phone number.
Subscribed: The date a contact subscribed to push notifications.
Platform: iOS or Android.
App Version: The version of the app that's being used.
Clicking on a contact's device ID will open a contact's profile.
System Fields
System fields hold additional information about a contact. This information is collected if the app can accessed. During integration you can configure if this information should be collected at login, checkout, etc.
Email Address
Phone Number
First Name
Last Name
Birthday
Postal Code
Usage Info
Usage info collects data on how a contact uses the app.
Status
Last Active Date
First Session Date
Platform
Operating System Version
App Version
Session Counter
Number of Sessions in the Last 30 Days
Last Push Sent
UNREACHABLE
An unreachable user is a contact who has downloaded your app, but has not enabled push notifications. The above information for reachable users is also available for unreachable, and the following additional information:
Unsubscribed: The date a contact unsubscribed/disabled push notifications.
Status: Indicates whether or not notifications are enabled. There are two statuses available:
Opted-Out: Opted-Out contacts once had subscribed notifications and later unsubscribed.
Not Enabled: These contacts have never enabled push notifications.
