Use the Contacts Dashboard to view and maintain your reachable and unreachable users. Access the Contacts Dashboard by navigating to Contacts > App Push Contacts Contacts.

⚠️ Contacts will appear in the Contacts Dashboard after you have used Listrak's SDK to push an update. Contacts are added to Listrak after they have opened a version of the app that uses Listrak's SDK.

  • Show/Hide Columns: Customize your grid with the areas you want to view.

  • Reachable/Unreachable: Displays a list of contacts according to their subscription status.

  • Search: Search for a contact by phone number, device, or email address.

  • Edit: Edit contact details such as a name, email address, birthday, and zip code.


A reachable user is a contact who is a contact who's downloaded your app, and is actively receiving/allowing push notifications.

  • Device ID: A unique identifier of a handset.

  • Email: A contact's email address.

  • Phone: A contact's mobile phone number.

  • Subscribed: The date a contact subscribed to push notifications.

  • Platform: iOS or Android.

  • App Version: The version of the app that's being used.

💡 Clicking on a contact's device ID will open a contact's profile.

System Fields

System fields hold additional information about a contact. This information is collected if the app can accessed. During integration you can configure if this information should be collected at login, checkout, etc.

  • Email Address

  • Phone Number

  • First Name

  • Last Name

  • Birthday

  • Postal Code

Usage Info

Usage info collects data on how a contact uses the app.

  • Status

  • Last Active Date

  • First Session Date

  • Platform

  • Operating System Version

  • App Version

  • Session Counter

  • Number of Sessions in the Last 30 Days

  • Last Push Sent


An unreachable user is a contact who has downloaded your app, but has not enabled push notifications. The above information for reachable users is also available for unreachable, and the following additional information:

  • Unsubscribed: The date a contact unsubscribed/disabled push notifications.

  • Status: Indicates whether or not notifications are enabled. There are two statuses available:

    • Opted-Out: Opted-Out contacts once had subscribed notifications and later unsubscribed.

    • Not Enabled: These contacts have never enabled push notifications.

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