Use the Contacts Dashboard to view and maintain your reachable and unreachable users. Access the Contacts Dashboard by navigating from the home menu to Contacts.
⚠️ Contacts will appear in the Contacts Dashboard after you have used Listrak's SDK to push an update. Contacts are added to Listrak after they have opened a version of the app that uses Listrak's SDK.
Show/Hide Columns: Customize your grid with the areas you want to view.
Reachable/Unreachable: Displays a list of contacts according to their subscription status.
Search: Search for a contact by phone number, device, or email address.
Edit: Edit contact details such as a name, email address, birthday, and zip code.
A reachable user is a contact who is a contact who's downloaded your app, and is actively receiving/allowing push notifications.
Device ID: A unique identifier of a handset.
Email: A contact's email address.
Phone: A contact's mobile phone number.
Subscribed: The date a contact subscribed to push notifications.
Platform: iOS or Android.
App Version: The version of the app that's being used.
Clicking on a contact's device ID will open a contact's profile.
System fields hold additional information about a contact. This information is collected if the app can accessed. During integration you can configure if this information should be collected at login, checkout, etc.
Usage info collects data on how a contact uses the app.
Last Active Date
First Session Date
Operating System Version
Number of Sessions in the Last 30 Days
Last Push Sent
An unreachable user is a contact who has downloaded your app, but has not enabled push notifications. The above information for reachable users is also available for unreachable, and the following additional information:
Unsubscribed: The date a contact unsubscribed/disabled push notifications.
Status: Indicates whether or not notifications are enabled. There are two statuses available:
Opted-Out: Opted-Out contacts once had subscribed notifications and later unsubscribed.
Not Enabled: These contacts have never enabled push notifications.